Great customer service shining through in reviews

Original article from The Fabulous Fleece Company:

Thanks to superb attention to detail from Lucy the rug is amazing - the size is just right, the fleece colours complement the colours of my hearth around my wood burner and the pile is lovely and soft. I live in the USA and Lucy spent a considerable amount of time sending photos of the fleeces, and then sent the rug to my husband's hotel in the UK.

And:

I was unsure what to buy initially and it was due to Lucy's fab customer service, which went above and beyond - including photos, phone calls and several emails, which helped me with my purchase.

I don't often link to my own clients' sites but while working on some updates I couldn't help reading these comments. Customer service goes such a long way - there's no wonder her customers keep coming back.